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Customer Service

Shipping & Delivery          

Our dedication to quality service at Tcases extends to our shipping practices. We do our utmost to ensure that the orders are packaged securely and shipped out to our customers in a timely manner. Help us help you by verifying that the shipping address you provided is correct before confirming the order and sending us your payment. Whenever applicable, please provide us with contact information such as an e-mail address and phone number we can contact you through, and check your e-mails regularly for updates after making a purchase with us.

For your convenience, Tcases has a freight estimator you can use to calculate the actual freight charge of your orders BEFORE you commit to a purchase.

Please take note of the guidelines listed before for more information about our shipping practices:

  • Tcases ships to over 100 countries worldwide. If you do not find your country on the list, please send us an e-mail so we can discuss other shipping arrangements, if possible.
  • Free shipping is available for most of the products we offer and may be arranged through either UPS, Fedex, or DHL for (3 to 6 day) Expedited Shipping, EMS for (6 to 12 day) Standard Shipping, or Hong Kong Post for (10 to 20 business days) regular Air Mail Shipping, whichever is determined best by our shipping agent based on destination and weight. Otherwise, you may choose your preferred shipping method from any of the services previously listed at the checkout form, regular shipping rates will apply.
  • Processing for most orders before shipping is usually completed within 2 business days after we receive payment confirmation. An e-mail will be sent to you as soon as the order ships containing all the pertinent shipping details, including a tracking number you can use to track your shipment online. Should we be unable to ship your package to you within 5 working days for whatever reason, an e-mail will be sent to you to inform you of this.
  • Payment for importation taxes, duties, GST, VAT, and other such fees, as well as all other relevant delivery costs, are the responsibility of the purchaser. Such fees vary greatly from destination to destination, as such, we recommend that you seek the advice of a local customs or import broker for more information about the taxes and duties that apply to your area.
  • Tcases cannot provide customers with in-house delivery insurance, however, we do everything in our capacity to guard against loss and damage by ensuring that all packages are properly packed, marked, and labeled according to the delivery instructions you have specified. Tcases waives all responsibility for the safe keeping of packages as soon as it is picked up by the carrier and leaves the companies physical premises for delivery to you or your nominated agent, whether arranged by you or Tcases. If you are at all unsure about your package’s safety, we encourage you to apply for shipping insurance at your own expense.
  • Should you a shipment you receive from us whose contents to not meet the quantity you specified and made payment for or have been proven to be damaged, where, in both cases, such errors or damages in shipping appear to have taken place before the shipment was released for delivery from Tcases, you are advised to file a claim with us within 5 business days of the shipment’s arrival the specified destination. Liability is transferred to the customer if a claim is not received within 5 working days of the shipment’s arrival.
  • We will do everything in our power to ensure that all orders are delivered on time, but we cannot be held liable for any delays or losses that may occur while the shipment is out of Tcases’ hands and is in transit. A delayed arrival of any shipment does not entitle the customer to cancel the order for a refund.
Privacy & Security          

At Tcases.com, we take security and privacy issues seriously. Incorporating 128 byte encryption technology, we ensure your privacy is protected.  User ID with passwords are transmitted and verified on secure pages, ensuring that no unauthorized parties have access to your communications with tcases.com. This same level of security is applied to your shopping basket details, checkout and delivery information, in addition to all information pertaining to your account with tcases.com.Your User Password is only stored in an encrypted form, so that the password you enter will only be known to you. Because your password is encrypted by a one-way process, Tcases.com has no means of decrypting your password.Credit card transactions with Tcases.com are authorized by professional merchant providers, who employ the highest standards of internet security. You can rest assured that your credit card details will never be exposed to any unauthorized person or entity. If you have any questions or concerns regarding our security policies, please feel free to contact the Tcases.com Service Department --  tcases@hotmail.com.

Returns & Replacements

You may return most new items (must be in original condition and contain all original packaging and accessories) sold and fulfilled by Tcases.com within 30 days since shipment date for a refund or replacement. We are unable to accept goods back if they have been damaged or have excessive ware.The refund will not include the shipping fees. It might take up to 10 working days for the refund to be issued.

To return faulty product, please fill out an RMA. Instructions can be found on RMA form. Return the faulty product/s together with the completed RMA form. Tcases.com cannot accept returned goods without a completed RMA form being included with the returned Goods.

All returned products must be in their original packaging with all included accessories intact. This RMA number must be clearly displayed on the outside of the Packaging. If you do not FIRST apply and send the RMA number with the goods, we will not accept the goods for processing and you will bear all associated costs.

The buyer shall be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to Tcases.com. Shipping and handling fees shall not be credited to your account. Tcases.com shall not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer purchase shipping insurance and use a tracking number when shipping the goods.

We maybe able to exchange you you items to a similar model. Please note there will be a charge -  restocking fee of 10% of the value of the item. Please contact our Customer Service -- tcases@hotmail.com first. If there is no fault found Tcases.com will charge a minimum of $10 inspection fee. So please make that you have consulted one of our Customer Service Rep's before sending goods back to us. 

Ordering          

Simply add items to your shopping cart, and follow the onscreen instructions as you go through the checkout.  Enter your shipping address and contacts details, select your shipping and payment method and follow the email notifications as your order lows through the Tcases ordering system. 

Payment, Pricing& Promotions           

We currently accept PAYPAL, WESTERN UNION, MoneyGram, Bank Transfer as payment methods.

Viewing Orders           

You can see the goods in you shopping cart at any time during the order process by selecting view cart.  Following completion of yor order, please log in and view your account to follow the processing of your order.

Updating Account Infomation           

Please log on with our user name and password to update your account information at any time.